Terms
General Terms and Conditions
By purchasing a package from Teresitas Nest, you accept the following terms and conditions.
Payment
The full package fee is due upon booking. Services will only commence after we have received full payment.
Your Rights to Changes
If you wish to change your booked service, please contact us. We will inform you if a change is possible. If so, we will notify you of any changes to the price of the service, the timing of the service, or other matters required as a result of your requested change, and ask you to confirm whether you wish to proceed with the amended arrangement.
Cancellation and refund are only possible before the creation of the sleep plan / sleep assessment.
If you need to reschedule an appointment, please contact us as soon as possible. Every effort will be made to accommodate your request. Changes within 24 hours of the agreed appointment are not possible and will be charged in case of non-attendance.
Our Rights to Changes
We reserve the right to make short-term changes to services and/or reschedule appointments, for example due to personal circumstances and events beyond our control. If we have to cancel a package, you will be offered either a refund minus an amount for services already provided or alternative appointments.
Your Obligations
After booking, you agree to the following:
- You follow safe sleep practices according to the SIDS recommendations of the Lullaby Trust (https://www.lullabytrust.org.uk/safer-sleep-advice/).
- You consult your child's doctor to check for any conditions that would prevent safe sleep training for your child and agree to inform us in writing of any such conditions.
- You inform us in writing of all illnesses your child has had and currently has.
- You agree to use the sleep plan exclusively for your child and not to share it with third parties.
- You use your judgment as your child's caregiver to determine whether it is safe to implement the sleep plan in a particular situation.
- You declare that you and your family are using the services voluntarily and that you yourself bear full responsibility for your child's health throughout the services.
- You agree to implement the sleep plan promptly. Delays may require the sleep plan to be reassessed and/or changed for a fee.
Health Concerns and Illnesses
All advice and guidance provided by us is based on professional experience and is for informational purposes only. It is intended for use with early childhood sleep problems that are completely independent of medical treatments. It is not a substitute for medical advice or treatment by doctors.
If your child is ill, has a fever, or is unwell, they must be cared for and it is not recommended to implement the sleep plan and sleep techniques. In such cases, a doctor must be consulted, as sleep training is not advisable for a sick child.
It is important that you inform us of all illnesses your child has, to the best of your knowledge. Otherwise, your child's health and well-being may be compromised. In certain cases, Teresitas Nest reserves the right not to commence or continue services. In this case, you will receive a refund minus an amount for services and expenses already provided.
Results
Our advice is intended to help your child sleep well. Success depends largely on consistently following the recommended advice and the created sleep plan.
It is also crucial in the family environment that all family members involved in your child's sleep plan (e.g. partner, grandparents, nannies) follow our advice.
Please note that other factors can influence your child's sleep behavior. These may include reflux, food intolerances, temporary illnesses, teething, inconsistent sleep environment, reinforcement of unwanted sleep associations, developmental changes, growth spurts, and neurological developments (this list is not exhaustive!).
We accept no responsibility or liability in such or other cases.
Although sleep consulting almost always achieves good results and almost always leads to improvement, we cannot guarantee any results.